Return policy

After-sale clause

Overseas original product guarantee

The merchants who enter dhmall platform provide overseas direct merchandise to buyers of dhmall website shopping.

Merchants promise that all the goods are “100% original products”, for you to create a convenient cross-border online shopping experience, easy to clean all the world’s overseas products, let you ease and rest!

1, 100% original overseas original products

All the goods on dhmall are produced or sold abroad, and all have been put on record through customs, quarantine inspection and other departments; (commodity specifications, names, origin and other information, brand party authorization, purchase orders, bills, etc.)

Online transaction security service

In the commodity transaction between consumers and dhmall provides online transaction guarantee services to ensure the safety of payment you have paid.

After your payment is successful, the transaction is completed after you check the goods and finish the “confirm receipt” operation.

Logistics delivery of customs clearance

Free trade model:

After the consumer order, the cross border warehouse of the free trade area customs supervision and delivery of customs clearance and delivery.
Overseas direct mail model:

Generally, customs clearance can be completed within three weeks from the free trade area.

After sale return

After the agreement, consumers can return the goods to the designated locations within the of after consultation with the sellers, to ensure that the customer’s after-sales service is guaranteed and enjoy the whole journey free shopping experience.

After the return, the refund will be processed within 15-20 working days. We apologize for any inconvenience caused and hope you can understand us. Thank you for your support and we hope you can purchase satisfactory products during your shopping.